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Our 100 day return policy.

Purchasing home furnishings is a big deal, whether its online or at a store. To help ease any worries you may have, we gladly extend a 100% Love It Guarantee. If you’re not satisfied with your purchase, just let us know at [email protected] within 15 days after it’s delivered. We can always try to help fix any issue you have, but if that doesn’t cut it, you can go ahead and return for a full refund. We’ll pick it up from you, ship it back for free, and then once its received to us in good condition we’ll issue a full refund. Easy breezy. After 15 days, and up until 100 days after the purchase, you can ship it back (you pay for the return shipment) for a refund of the order! Order free samples or work with our design team to ensure you get furniture perfect for you and your space. We want you to love your furniture, and we mean it. Please see below for specifics as applicable to your order.

Cancelling an Order

Because each item is made one at a time, we can cancel an order only if the request is made within 24 hours of the purchase. After that time period, we’re not able to cancel the order and will ship it out to you upon completion.

A Few Exceptions

 

Delivery Outside the US

This return policy applies only to items delivered in the United States. We ship all over the world, but purchases to other countries can not be returned.

C.O.M. (customer's own material)

If you order something with C.O.M. (customer own material), we're not able to take a return.

Clearance & over 10k

If the item was purchased as a clearance or floor model, unfortunately we’re not able to take a return. Please ask to see any blemishes (if applicable). If an order is more than $10,000, there is a 20% restocking fee.

Special Modifications

When any modifications beyond what is available in customizer for that product are made, we can take a return and will ship it back for free, but we’ll need to charge a 20% restocking fee. If it's completely custom design, we can't take a return.